Terms & Conditions
General Terms and Conditions with Customer Information
1. Scope of Application
1.1 These General Terms and Conditions (GTC) apply to all contracts for the delivery of goods between a consumer or entrepreneur (Customer) and the Seller. The Customer's terms and conditions are not accepted unless agreed otherwise.
1.2 A consumer is a natural person entering a legal transaction for non-commercial purposes. An entrepreneur is a natural or legal person or partnership acting in a commercial or self-employed professional capacity.
2. Conclusion of Contract
2.1 Product descriptions in the Seller's online shop are not binding offers but invitations for the Customer to make an offer.
2.2 The Customer submits a binding offer via the online order form by placing goods in the cart and completing the electronic ordering process.
2.3 The Seller may accept the offer within five days by sending an order confirmation, delivering the goods, or requesting payment. The contract is concluded when the first of these events occurs. The acceptance period begins the day after the offer is sent and ends on the fifth day. If the offer is not accepted within this period, it is considered rejected.
2.4 For PayPal payments, acceptance is declared when the Customer completes the ordering process.
2.5 The contract text is stored and sent to the Customer after the order. If the Customer has a user account, order data can be accessed via the account.
2.6 Customers can correct input errors before completing the order.
2.7 The contract language is German.
2.8 Order processing and communication are via email. The Customer must ensure the provided email address is correct and can receive emails.
3. Right of Withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Details on the right of withdrawal are provided in the Seller's instructions on withdrawal.
4. Prices and Payment Terms
4.1 Prices include statutory VAT. Additional delivery and shipping costs are indicated separately.
4.2 Payment options are specified in the Seller's online shop.
4.3 For "SOFORT" payments, the invoice amount is debited immediately via online banking. Details are available at https://www.klarna.com/sofort/.
4.4 For Klarna payments, the transaction is processed via Klarna Bank AB. Terms are available on the payment page.
5. Delivery and Shipping Conditions
5.1 Goods are delivered to the address specified by the Customer.
5.2 If delivery fails due to Customer's fault, they bear the resulting costs unless the right of withdrawal is exercised.
5.3 Self-collection is not possible.
6. Retention of Title
The Seller retains title to the goods until full payment is received.
7. Liability for Defects
7.1 Statutory defect liability applies.
7.2 Customers are requested to report transport damage to the deliverer and inform the Seller. Failure to do so does not affect statutory or contractual defect claims.
8. Redemption of Promotional Vouchers
8.1 Promotional vouchers are redeemable in the online shop within the validity period.
8.2 Specific products may be excluded from promotions.
8.3 Vouchers must be redeemed before order completion.
8.4 Multiple vouchers can be used per order.
8.5 Goods value must meet or exceed the voucher amount. No cash refunds for remaining credit.
8.6 If the voucher value is insufficient, other payment methods may be used.
8.7 Vouchers are non-cashable and do not earn interest.
8.8 Vouchers are non-refundable if goods purchased with them are returned.
8.9 Vouchers are non-transferable. The Seller may verify eligibility.
9. Applicable Law
All legal relationships are governed by German law, excluding international sales law. For consumers, this applies only if protection under the consumer's local law is not withdrawn.
10. Alternative Dispute Resolution
10.1 The EU provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr for resolving disputes from online contracts.
10.2 The Seller is not obligated to participate in consumer arbitration.