Frequently Asked Questions
Title

Last updated: April 2023

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions or contact our customer support team at support@dogharnessuk.com

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team within 6 hours from when the order is placed. We'll do our best to accommodate your request.

2. Product Questions

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Description" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express, JCB).

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping to the UK takes 7-10 days. Delays may occur due to factors beyond our control (customs, natural disasters, holidays, weather, etc.). Exact delivery times cannot be guaranteed.

How much does shipping cost?

Free Delivery on all orders

Do you offer free shipping?

Yes, we offer free shipping on all orders.

How Long Does Order Processing Take?

Order processing takes 1-3 days, excluding weekends and holidays. Processing times may be longer during holiday seasons due to high order volume.

Will I Receive a Tracking Number?

Yes, a tracking number will be provided 3-4 days after shipment. Some products may not have tracking numbers, but all packages are insured, and missing items will be reshipped free of charge.

I Haven't Received a Tracking Number Yet?

Check your spam folder. If not received within the shipping timeframe, we will resend your item as quickly as possible.

Where Is My Order?

You will receive a confirmation email with order details. Use our order lookup tool to check the latest status and track your item if updated by your local post.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing support@dogharnessuk.com

What are your business hours?

Our business hours are Mon – Sat: 9AM – 5PM (GMT+1).

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@dogharnessuk.com

Do you have a physical address?

Yes, we do have a physical address. Our headquarters is located at 85 Camden Rd, London NW1 9EX, United Kingdom