RETURNS

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

To initiate the return process, please contact us via email: support@dogharnessuk.com

Please contact us about the reason you want to return the package, depending on each case, we will give you a reasonable refund. If the delivered product is damaged due to a manufacturing error, you will receive a 100% refund.
You can always contact us for any return questions at support@dogharnessuk.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase fothe new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dogharnessuk.com.