Shipping Policy

Shipping and Handling Information

Shipping Times: 5-10 business days

Note: Delays may occur due to holidays, customs, weather, etc. These are beyond our control.

Shipping Fee: Free Delivery on all orders.

Processing Time: 1-3 business days (excludes shipping time)
Includes: Order verification, payment processing, inspection, quality control, packaging
Non-Shipping Days: Weekends

Multiple Items: Shipped separately from different warehouses
Address Accuracy: Ensure correct delivery address; contact immediately for changes pre-shipment
Returned Packages: Additional charges apply for incorrect addresses

Delivery Delays: Not liable for delays due to holidays, weather, customs, etc.
Import Duties/Taxes: Responsibility of the customer
Mail Theft: Not responsible for theft; use secure drop boxes or stations

Non-Delivery Concerns: Contact us if items are not received within 30 business days
Delayed Orders: Contact support for a refund if the order is not received within 25 business days
Returns: Contact support; returns to our external warehouse in UK

Note: Policy subject to change. Visit periodically for updates.

For further assistance, contact us at support@dogharnessuk.com

Warehouse Address: 85 Camden Rd, London NW1 9EX, United Kingdom

Hotline: +44 7429236546

Support Time: Mon – Sat: 9AM – 5PM (GMT+1)

Thank you for shopping with Dogharness!